Returns & Refunds

Return Policy:
There are a few important things to keep in mind when returning a product you purchased from the Krankz Audio or Exeo Online Store:
• You have 30 calendar days to return an item from the date you received it.
• Only items that have been purchased directly from Exeo, either through the Exeo Online Store or at an Exeo Retail Store, can be returned to Exeo. Exeo products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
• Please ensure that the item your returning is repackaged with all the cords, adapters and documentation that were included when you received it.
• Please note the reason for your return.
• Ship to:
Krankz Audio
4478 Wagon Trail Ave
Las Vegas, NV 89118

Once we receive your item, a refund is initiated immediately. The way your refund is processed depends on your original payment method:
• If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

Customer Service:
Phone: 866-364-6934